# The collections worklist

> A prioritized queue of who to chase, not an aging report sorted by date.

Section: Collections · Canonical: https://intubu.intuitivecapital-dai.com/docs/collections-worklist

Sales → Collections.

An aging report tells you what is old. A worklist tells you what to do next.

**Priority** rises with the size of the balance and how overdue it is, and with the customer's history of paying late. The biggest, oldest debt from a habitually late payer sits at the top.

**What gets parked rather than chased:**
- Anything **disputed** — chasing a disputed invoice damages the relationship and achieves nothing until the dispute is settled.
- Anything under an **unbroken promise to pay** — they have already told you when it is coming.

Parked items are shown separately, not hidden.

**Per row you see:** days overdue, the balance, how much of it is actually chaseable (balance less disputed), any promise, the customer's average days late, and whether they are on credit hold.