# Credit limits and credit holds

> Stop new work for a customer who is over their limit or has stopped paying.

Section: Collections · Canonical: https://intubu.intuitivecapital-dai.com/docs/credit-hold

Two separate controls:

**Credit limit** — a monetary ceiling on a customer record. When a new invoice would take their open balance over it, IntuBu warns or blocks depending on your setting. Overriding requires the `sales.credit.override` permission.

**Credit hold** — a manual switch that stops new work regardless of the limit. Setting one **requires a reason**, because that reason is shown to whoever hits the block. "On hold" with no explanation just creates an argument.

**Clearing a hold** is a single switch on the customer record and is recorded in the audit log.