# Invoice disputes

> Park a contested amount without pretending it was paid or giving it up.

Section: Collections · Canonical: https://intubu.intuitivecapital-dai.com/docs/disputes

A dispute records that a customer is contesting part of an invoice.

**What it does:** the disputed amount is still owed and still on the balance sheet. What changes is that it stops being chased, and the worklist shows only the *chaseable* portion.

**Resolving one, two ways:**
- **Rejected** — the customer was wrong. The amount returns to the chase list.
- **Conceded** — they had a point. IntuBu issues a **credit memo** for the conceded amount, which is the correct accounting: you are reducing the sale, not writing off a debt.

The distinction matters. A concession is a revenue adjustment; a write-off is a bad debt. They hit different accounts and mean different things to anyone reading your statements.