# Returns (RMA)

> Authorise, receive, disposition and credit a customer return.

Section: Inventory · Canonical: https://intubu.intuitivecapital-dai.com/docs/rma

Inventory → Returns.

**The flow:** authorise → receive → disposition → credit.

**Authorise.** Create the RMA against the customer and, ideally, the original invoice. Record what is coming back and why: defective, wrong item, damaged in transit, not as described, changed mind.

**Receive.** Record what actually arrived. You cannot receive more than was authorised.

**Disposition** decides what happens to the goods, and it is the part that matters for your stock:
- **Restock** — returns to inventory and is available to sell again.
- **Scrap** — does not come back into stock. It is gone.
- **Return to vendor** / **Repair** — also do not return to sellable stock.

Only *restock* increases on-hand. Treating scrapped goods as stock inflates inventory and overstates assets.

**Credit.** Once received, generate the credit memo. An RMA can only be credited once.