# The technician's day: parts, labour, signature, invoice

> My day on a phone: on my way, arrived, parts off the truck, the labour timer, a quote on site, the customer's signature, and an invoice at completion.

Section: Field service · Canonical: https://intubu.intuitivecapital-dai.com/docs/service-technician-day

Service → My day (the technician), Service → Technicians (the dispatcher).

**A technician** is an employee with skills, a daily capacity, and a **truck** — an inventory location. Stock is transferred to the truck like any other location; the day view shows what is on it and what needs restocking.

**Working the job.** *On my way* and *Arrived* tell the customer. Parts come off the truck (more than the truck holds is a warning); labour is typed in minutes or run on the **timer**; a call-out or travel fee is a line. Labour bills at the technician's billable rate rounded up to the company's rounding (15 minutes by default) and costs at their burdened rate for the real minutes.

**Quote on site.** A finding with a price becomes an estimate the customer can accept there and then; accepted lines join the order.

**Sign-off** is drawn on the screen and kept on the order.

**Complete** records work done, findings for next time, travel minutes and the meter reading. In *invoice on completion* mode the invoice exists before the van leaves: each line becomes an invoice line, parts carry the truck location so cost of goods posts from it, and covered lines show at $0. *Review in a batch* mode leaves completed orders for one *Invoice completed* click later — every row that can be invoiced is, and the ones that cannot say why.

**Profitability** (Service → Profitability) is billed less labour at cost, parts at FIFO cost and travel at the per-minute rate under Service settings, by technician, contract, customer or order.