# Writing off a bad debt

> Give up on a receivable properly — the revenue stays, the receivable becomes an expense.

Section: Collections · Canonical: https://intubu.intuitivecapital-dai.com/docs/write-off

Open the invoice → More → **Write off**.

**A write-off is not a void.** This is the single most important distinction here:

- **Void** reverses the whole document. The revenue disappears. Use it when the invoice should never have existed — a duplicate, or a mistake.
- **Write-off** keeps the revenue. The sale genuinely happened; you simply are not going to be paid. The receivable moves to **Bad Debt Expense**.

Voiding an old invoice to clear it restates a period that may already be closed and understates the revenue you actually earned. It is a common and damaging mistake.

**Partial write-offs** are supported — enter an amount when a customer settles for less rather than not paying at all.

Writing off requires the `sales.credit.override` permission and is recorded in the audit log.