Invoice disputes

Park a contested amount without pretending it was paid or giving it up.

A dispute records that a customer is contesting part of an invoice.

What it does: the disputed amount is still owed and still on the balance sheet. What changes is that it stops being chased, and the worklist shows only the chaseable portion.

Resolving one, two ways:

• Rejected — the customer was wrong. The amount returns to the chase list.
• Conceded — they had a point. IntuBu issues a credit memo for the conceded amount, which is the correct accounting: you are reducing the sale, not writing off a debt.

The distinction matters. A concession is a revenue adjustment; a write-off is a bad debt. They hit different accounts and mean different things to anyone reading your statements.