Writing off a bad debt

Give up on a receivable properly — the revenue stays, the receivable becomes an expense.

Open the invoice → More → Write off.

A write-off is not a void. This is the single most important distinction here:

• Void reverses the whole document. The revenue disappears. Use it when the invoice should never have existed — a duplicate, or a mistake.
• Write-off keeps the revenue. The sale genuinely happened; you simply are not going to be paid. The receivable moves to Bad Debt Expense.

Voiding an old invoice to clear it restates a period that may already be closed and understates the revenue you actually earned. It is a common and damaging mistake.

Partial write-offs are supported — enter an amount when a customer settles for less rather than not paying at all.

Writing off requires the sales.credit.override permission and is recorded in the audit log.