SaaS metrics

ARR, MRR, churn and cohorts derived from the ledger, so they cannot disagree with the accounts.

Reports → SaaS Metrics.

ARR, MRR, net revenue retention, churn and cohort analysis, computed from the subscription ledger rather than from a spreadsheet.

That is the whole reason for building this inside the accounting system: every board deck in the world has an ARR number that stopped reconciling to the ledger months ago, and nobody notices until diligence. Here the metric and the accounts come from the same records, so they cannot drift apart.

The ARR waterfall breaks a period's movement into new, expansion, contraction and churn — the shape investors ask for. An annual contract billed once contributes its monthly share; a mid-month upgrade counts from the day it took effect.

See also Burn rate, runway and ARR.