Returns (RMA)

Authorise, receive, disposition and credit a customer return.

Inventory → Returns.

The flow: authorise → receive → disposition → credit.

Authorise. Create the RMA against the customer and, ideally, the original invoice. Record what is coming back and why: defective, wrong item, damaged in transit, not as described, changed mind.

Receive. Record what actually arrived. You cannot receive more than was authorised.

Disposition decides what happens to the goods, and it is the part that matters for your stock:

• Restock — returns to inventory and is available to sell again.
• Scrap — does not come back into stock. It is gone.
• Return to vendor / Repair — also do not return to sellable stock.

Only restock increases on-hand. Treating scrapped goods as stock inflates inventory and overstates assets.

Credit. Once received, generate the credit memo. An RMA can only be credited once.