Erasing your files from the server

Taking your backups, attachments and received files off the server — what goes, what stays, and the confirmation it asks for.

Settings → Backups → Stored files.

Your files are yours, and that includes the right to take them off our disk. The company's owner or an administrator can erase any of four kinds:

• Backups — the encrypted snapshots. Afterwards a restore is only possible from a copy you downloaded yourself.
• Attached files — receipts, bills and photographs attached to records. The records stay; they simply no longer have a file attached.
• Received import files — what the import inbox was sent. Anything already imported from them stays imported.
• Auditor packages — any link you gave an auditor stops working.

Your books are not touched. Invoices, journals, payroll, contacts and the rest are records the business is required to keep, and nothing here removes them. This is about the files stored alongside them.

It asks twice, on purpose. Choosing what to erase does not erase it: the server answers with exactly what would go — how many files, how many bytes, kind by kind — and nothing happens until you confirm that specific list. When a whole category is going you are asked to type the company's name as well. Deleting a single backup from the list asks the same question with the file named, without the typing.

There is no undo and no copy kept. Download anything you want first — every backup and attachment has a download button.

What survives is the account of it. Who erased what, when, and how much, in the Erasure history on the same screen, in the audit log, and in the Security and compliance log. That is deliberate: an erasure nobody can account for afterwards is worse for you than the files were.

It shows up on your bill. Storage above your plan's allowance is charged per gigabyte, so clearing out old backups lowers what you pay from the next month — see Your IntuBu plan and billing.